The Company uses personal information of customers for the following purposes.
(1)Provision and development of products and services marketed by the Company.
(2)Provision of information on products and services marketed by the Company and related campaigns of the Company.
(3)Marketing, research, and analyses for the enhancement of the quality and completeness of products and service marketed by the Company.
(4)Maintenance and support provided by the Company.
(5)Amendments of the Terms, etc., concerning the service of the Company.
(6)Action against activities that contravene the Company's terms and policies, etc., ("Terms, etc.") concerning the service of the Company.
(7)Verification of account holder identity with financial institutions.
(8)Verification for remittances to financial institutions.(9)Urgent customer contact.(10)Other purposes incidental to the forgoing.
The Company can change the purpose of use of personal information within reasonably relevant scope. Changes will be notified to customers or published by the Company.
Unless permitted under the Personal Information Protection Act and other laws and regulations, the Company will not without the consent of customers handle personal information beyond the scope necessary for the attainment of the purposes of use. However, the foregoing provision is not applicable to the following cases.
(1)Cases provided for by laws and regulations
(2)When necessary for the prevention of loss of human life, personal injury, or property damage, if customer consent is not readily obtainable.
(3)When specifically necessary for the enhancement of public utility, health, and hygiene, or the promotion of the healthy upbringing of children, if customer consent is not readily obtainable.
(4)When cooperation is required in the execution of clerical operations stipulated in laws and regulations by a national institution or a local public body or an entity commissioned by either, if obtaining customer consent may interfere with the execution of that clerical operations.
The Company acquires personal information by appropriate methods without using deceptive or other improper means.
The Company exercises necessary and appropriate supervision of employees for the security management of personal information in order to mitigate the risk of loss, destruction, corruption, or leakage of personal information and such other risks.
Except for cases where disclosure is permitted under the Personal Information Protection Act and other laws and regulations, the Company will not provide personal information to a third party without obtaining customers' advance permission. However, in the following cases the above stipulations concerning the provision to third parties is not applicable.
(1)In case the Company commissions the handling of personal information, in part or in total, to a service provider within the scope necessary for the attainment of the purpose of use.
(2)In case the Company provides personal information associated with the accession to its operations due to merger or other reasons.
In case of personal information disclosure requests from customers based on the Personal Information Protection Act, the Company will upon customer identity verification provide prompt disclosure to customers (including notifications that relevant personal information does not exist with the Company.). However, the foregoing is not applicable to cases where the Company has no duty of disclosure under the Personal Information Protection Act and other laws and regulations.
In case of requests from customers based on the Personal Information Protection Act to correct, supplement, or delete personal information on grounds of the personal information being incorrect, the Company will upon customer identify verification with respect to the request promptly conduct the necessary research within the scope required for the attainment of the purpose of use, and based on the result correct, etc., the content of the personal information and notify the customer thereof (customers will also be informed of decisions to make no correction, etc.). However, the foregoing is not applicable to cases where the Company has no duty of correction, etc., under the Personal Information Protection Act and other laws and regulations.
In case of requests from customers based on the Personal Information Protection Act to terminate the use of or to delete personal information ("Termination of Use, etc.") on grounds of personal information being handled outside the scope of the purposes of use stated in advance or on grounds of having been acquired by deceptive or other improper means, and if the Company finds the grounds of the request substantiated, the Company will upon customer identification verification with respect to that request promptly implement the Termination of Use, etc. of the personal information and notify the customer thereof. However, the foregoing is not applicable to cases where the Company has no duty of Termination of Use, etc., under the Personal Information Protection Act and other laws and regulations.
At Coincheck we don't accept identity verification documents sent as mail. In the case you sent it as mail, we will dispose of the documents. Thank you very much for your understanding.