General Inquiry or Feedback (Weekday 10 am - 6 pm)

We answer to questions and feedback during our business hours (Weekday 10 am - 6 pm.) Depending on the amount of inquiries our response may take long. Thank you for your understanding
If you need further assistance, please refer to Help Center.

* Requests for missed deposits

If you deposit without your user id or your deposit does not complete, please submit your deposit infomation.

To current customers

For customers already using coincheck's services, please login before contacting us. This will allow us to reply to inquiries more smoothly. New user can contact us directly from the form below. Thank you very much for your understanding.

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